Refund policy

Last updated: 20 October 2026

We want you to love your Sanare Skin products. If something isn't right, here's how returns work.

Changed your mind?

You can cancel your order and return it within 14 days of receiving it, without giving a reason. Simply email simone@sanarespa.co.uk with your order number within 14 days of delivery or collection, then send or bring the items back within a further 14 days.

For health and hygiene reasons, skincare and cosmetic products can only be returned if they are unopened, unused and in their original sealed condition. We cannot accept opened or used products unless they are faulty.

Return postage is your responsibility, and we recommend using a tracked service. You are also welcome to return items in person. Please send or bring returns to:
Sanare Spa, 32B High St, Tarporley, Cheshire, CW6 0DX.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us within 14 days of delivery with your order number and a photo of the problem. We will arrange a replacement or a full refund, including delivery costs. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Refunds

Once we have received and checked your return, we will refund the cost of the goods and the standard delivery charge you originally paid to your original payment method within 14 days. You will receive an email to confirm when your refund has been processed.

Gift vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash, except where required by law.

Questions?

Email simone@sanarespa.co.uk or call 01829 847179 and we'll be happy to help.